Frequently Asked Questions

All orders are roasted within 24-48 hours of purchase and shipped the next business day. We roast Monday through Friday, excluding holidays. You'll receive tracking information as soon as your order ships.

We primarily ship via USPS Priority Mail for domestic orders, which typically arrives within 2-3 business days. International shipping is available via USPS International Priority Mail.

Yes! We offer free shipping on all US orders over $35. International shipping rates vary by location.

Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately if you need to make changes to your order.

Our coffee is best enjoyed within 30 days of roasting when stored properly in a cool, dry place in an airtight container. The roast date is printed on every bag.

Absolutely! You can choose your preferred coffee, frequency (weekly, bi-weekly, or monthly), grind size, and quantity. You can modify these preferences at any time.

You can pause, skip, or cancel your subscription at any time through your account dashboard. No questions asked!

Yes, we offer whole bean and various grind sizes: fine (espresso), medium-fine (pour over), medium (drip), and coarse (French press).

Yes! We partner with cafes, restaurants, offices, and retailers. Our wholesale program includes competitive pricing, training support, and equipment guidance.

Our minimum wholesale order is 20 lbs per delivery, with flexible delivery schedules to meet your needs.

Yes, we offer comprehensive training for your staff, including brewing techniques, coffee education, and equipment maintenance.

We welcome visitors during business hours! Stop by for a cup of coffee and watch our roasting process. We also offer cupping sessions every Saturday at 10am.

Yes! We offer guided tours and various coffee education classes, from basic brewing to advanced barista skills. Check our events page for schedules.

Our roastery is located at 123 Forest Trail, Portland, Maine 04101. We're open Monday-Friday 7AM-6PM, Saturday 8AM-5PM, and Sunday 8AM-4PM.